Privacy Policy

Introduction

Schweitzer’s Innovative Solutions LTD (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in connection with our online continuing education courses for Canadian Massage Therapists.

By using our website, enrolling in our courses, or otherwise interacting with us, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information when you use our website or services:

a. Information You Provide Directly

1. Contact details: name, email address, phone number, mailing address

2. Professional details: massage therapy license number, province/territory of registration

3. Payment information: billing address and payment method (processed securely by our third-party payment processor; we do not store credit card details)

4. Account information: username, password, and course preferences

b. Information Collected Automatically

When you visit our website, we may collect certain technical information automatically, such as:

1. Log data (browser type, IP address, pages visited, time spent)

2. Device information (operating system, screen size, language settings)

3. Cookies and similar technologies that enhance user experience and collect usage analytics

You can manage or disable cookies through your browser settings.

3. How We Use Your Information

We use your personal information to:

1. Register you for courses and manage your account

2. Verify your professional credentials for continuing education credit

3. Process payments and issue receipts

4. Communicate with you about your courses, updates, or support inquiries

5. Provide course certificates and records for your professional requirements

6. Improve the functionality, content, and user experience of our courses

7. Send promotional communications or newsletters (only with your consent)

4. Sharing Your Information

Schweitzer’s Innovative Solutions LTD does not sell or rent your personal information. We may share information only where necessary, including with:

1. Service providers and technology partners who assist with website hosting, payment processing, learning management systems, or analytics (each bound by confidentiality agreements)

2. Regulatory or licensing bodies if you request that continuing education credits be reported to your professional association or regulator

3. Legal authorities as required by law or to protect our legal rights

All third parties must handle your data in accordance with PIPEDA and applicable provincial privacy laws.

5. Data Retention

We retain your personal information only for as long as necessary to meet the purposes described in this Privacy Policy or to comply with legal and accounting requirements. When your personal information is no longer required, it is securely deleted, anonymized, or archived.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data, including:

1. Secure socket layer (SSL/TLS) encryption on our website

2. Secure password protection and user authentication systems

3. Limited employee or contractor access to personal data

4. Regular backups and data protection reviews

While no online service is entirely risk-free, we are committed to protecting your information to a high standard.

7. Your Rights and Choices

Under Canadian privacy laws (PIPEDA) and applicable provincial legislation, you have the right to:

1. Access and review your personal information that we hold

2. Request corrections to ensure accuracy and completeness

3. Withdraw consent from marketing communications at any time

4. Request deletion of your account or personal data, subject to legal obligations

To exercise your rights, please contact us directly (see Section 10). We will respond to all legitimate requests within 30 days.

8. International Data Transfers

Some of our service providers may process data outside of Canada (for example, in the United States). By using our website or services, you consent to your information being transferred and processed in these jurisdictions. We ensure all international data transfers comply with Canadian privacy standards and contractual safeguards.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When updates occur, we will post the revised version on our website and update the effective date accordingly.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact:

Schweitzer’s Innovative Solutions LTD

Attn: Privacy Officer

Email: [email protected]

Phone:

Mailing Address: 101-1865 Dilworth Dr. Suite 150, Kelowna, BC V1Y 9T1